If you have questions, we have answers.

Q.  How do I file a claim?
A.  Report all claims to our toll free number 800-247-5930.  Our claims representatives are available 24 hours a day to assist you.  If possible, please report claims during our normal business hours – 7:00 AM CST to 5:00 PM CST.   However, if you have a very serious, or an emergency claim after hours or on the weekend, please call – we are here.

This is not a claims reporting site. You cannot electronically report a claim. To report a claim, call 800-247-5930.

Q.  What information is needed when a claim is filed?
A.  At a minimum, your policy number or home address is necessary. To expedite the handling of your claim, you should note the location of the incident, the names and addresses of those involved, injuries received, and any witnesses or police authority contacted.

Q.  How do I contact a disaster recovery service for my home or business?
A.  After reporting the claim, Pharmacists Mutual will consult with you and may refer you to a local disaster recovery service such as ServiceMaster or ServPro to arrange clean-up and recovery services for damage to your property. Please contact Pharmacists Mutual at 800-247-5930 to report your claim.

Q.  What if I believe a lawsuit or other legal action may be filed against me or my company?
A. If you are served with a summons and complaint, or fear legal action may arise from an accident or incident, please notify Pharmacists Mutual.  It is important you provide us with any legal documents as soon as you receive them.  Keep in mind that you do not need to wait until a lawsuit is filed as you can seek our advice and direction at the earliest stages of the process.

Q. What if I have an injury to an employee?
A.  All states require completion of an Employer's First Report of Injury or Illness form for all employee injuries. Completion of the form by you/the employer is required by state statute when you have been notified of a potential claim.  It is important to keep in mind that completion of the First Report of Injury form is not an automatic admission of compensability.   States can also impose fines or penalties for late reporting of occupational related injuries.

You should assess the need for medical care and provide it to your employee promptly. This treatment can range from on-site first aid, to providing transportation to a walk-in clinic or emergency room, to calling your local ambulance or EMT service.

Please fax us the completed copy of the First Report of Injury or Illness form at 515-295-4356 immediately, especially if there is a chance your employee may miss any time from work because of the injury.

Prompt reporting of workers compensation claims enables us to provide prompt benefits to your employees. This reduces or eliminates employee uncertainty about their claims benefits and helps create a cooperative relationship with your employee during the claims process.